Q: Is your company a 24/7 shop for technical assistance?
A: This depends. If you’re a Synegi customer with a NOS agreement at our highest level available (24/7, 4 hour response), then yes, you’ll be provided coverage for any covered hardware under the NOS agreement. Normally we’re an 8AM-5PM, Monday – Friday service provider. Any scheduled work or assistance after normal business hours is subject to overtime billing. Project fee based work is not subject to overtime billing. Please call our office for more information.