This depends. If you’re a Synegi customer with a NOS agreement at our highest level available (24/7, 4 hour response), then yes, you’ll be provided coverage for any covered hardware under the NOS agreement. Normally we’re an 8AM-5PM, Monday – Friday service provider. Any scheduled work or assistance after normal business hours is subject to overtime billing. Project fee based work is not subject to overtime billing. Please call our office for more information.
Synegi, based in Costa Mesa, CA, has been providing professional services since 2001.
We cover, but are not limited to, the majority of counties in southern California. We’ve done work across the continental US and Hawaii as well as in other countries such as Canada, Mexico and Brazil.
Synegi primarily works with Windows Server operating systems, Vmware vSphere and a fair amount of Windows Server applications. If you’re looking to migrate data or an application to a new server (physical or virtual) or an entire server to new hardware (or to become a virtual machine), we can help. Data storage migration is also something we can accomplish should you be migrating to new storage Platforms (DAS/iSCSI/FC).
You will contact your Synegi sales rep for any inquiries (be it technical or non-technical). If you need assistance from one of our SE’s, your Sales rep will coordinate the communication between you and the SE.
Yes. Prior to beginning any work, we’ll establish a statement of work, detailing the work to be performed and at the time of billing, your invoice will include the description of work performed and how long it took.
Our system engineers have many years of experience working with Microsoft operating systems and applications as well as hold many industry certifications. Whatever the situation calls for, we’ll first assess your situation and let you know if it’s within our skill set. Our aim is to provide you with the best service and value for your money.
When it comes to new implementations, there will always be a level of follow up to ensure the product is working as expected. Should it be some sort of issue you’re experiencing later down the road where you need assistance, we’ll be glad to help. Our assistance may be subject to billing, depending on the nature of your inquiry.
Yes. We’ll do what’s necessary to make you feel more comfortable with us in order to make your decision and ensure a productive business relationship going forward.
Unfortunately, no, we do not. This may be an area we’ll go into in the future, but it’s not in something we’re experts on at the moment.